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Contact centre agent

The customer contact centre serves as a central point of contact for all questions and enquiries from customers who require some support and direction in finding the correct point of contact in the uk to support them with their request.• first line contact for all inquiries through the national telephone number, email and internet from customers requiring support in directing their request to the correct business for resolution • where possible resolve the customer request on initial call • where the inquiry is of a more technical nature and requires further support the contact centre agent will transfer the call or log request to the correct point of contact within abb • all requests are to be registered in salesforce and managed through to completion • proactively follow up request with the customer to ensure they are satisfied that their request is resolved or being handled appropriately • closeout requests within the required timelines • report on any anomalies found whi...
16 marzo 2018 - 02:00
 Abb   Jobsxl

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